helpful and polite service
helpful and polite service
Very smooth and efficient
Helpful, welcoming & friendly, as always
Robert Hewitt was very helpful. Nice to deal with and very responsive.
As mentioned above everyone is always so helpful and makes it easy to make the purchase, plus Steve Bardon may Sales Consultant was fantastic.
The car came in as there was a potentially unsafe fume smell inside. As far as I could tell no-one actually checked the car, the tyre pressure was still showing as low when returned and the car was not hoovered or cleaned as promised.
Messed a around a bit with timing - not done on day booked. Badly organised for early drop off.
My one criticism is poor car loan service. I think this is a problem with Enterprise but I had to wait for 50 minutes and was then given a car with absolutely NO fuel and a tyre that was almost flat. I think that Mini need to look into this.
Friendly and helpful sales rep. Felt process was transparent Occasionally not easy to get hold of sales rep otherwise would have been 5 stars
the car returned after having had all the tyres checked, changed and brakes pads replaced with 4 different pressure on the tyres.
They did the service ok, but couldn't fix my sat Nav fault on the day, having to return. I couldn't park when I arrived which was stressful. Also needed an MOT booking, couldn't get in for over a month!
Above and my bad experience with a courtesy car and then the service manager's offer to compensate us and I haven't heard from her since. And when you fixed a recall fault you've messed up the system so we can no longer link our phones to the car
I would have liked it to have been cleaned and valetted better. The man who collected the car was very nice. The radio station had been changed and the service symbol still appears.
Would have been completely satisfied if I could have picked up hire car before 9am
Prompt service and also offered a lift into town
courtesy car provided was not a mini. Given how long I've had the mini now, I'm starting to look around for a replacement in 12mths time. I'd specifically gone for the courtesy car as it would have given me opportunity of extended testdrive.
My car was collected from home fully serviced and dropped back home as promised what excellent service, thank you
As I said we had to sort a few problems to sort out before we had the service the service was good
I refer to the answer above
It took 2 attempts to have the service completed. On the first one no work was done and no one informed of anything until I turned to collect the vehicle despite my trying 5 times to contact the service team.
The lady on the desk was very helpful, kept me informed of what was happening. Made contact as agreed when I took the car in. I have bought all my Mini's from Thames Ditton.
Fabio Pinto was very helpful and supportive.
Our Mini was collected and delivered.