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Customer Reviews.

service

4

I want to go back to Mini and possibly buy a new Mini because my experience at Sevenoak where I bought my first Cooper felt easy and the team was friendly. However, I'm hesitant to trust again.

09 February 2019

sales

5

Good overall experience from start to finish

09 February 2019

sales

5

As I have already explained. In addition, I was continually informed and updated about the progress of the purchase and delivery.

08 February 2019

service

1

Disorganised when went to drop the car off, appointments all on post it notes. No update when car was done. My mother went to collect my car and was left waiting for an hour and a half because they couldnt get other cars out of its way. Not cleaned

07 February 2019

service

2

As above. Someone needs to listen to customers and work out why it's not working.

07 February 2019

service

1

I had to wait over 30mins to hand over my key when dropping my key in for an MOT, despite several employees appearing to be available, and over an hour for you to take payment and hand me back the key. There was no manager on site.

06 February 2019

sales

5

The purchase of my new mini was made easy by the helpful advice of the staff. The only issue is the busy nature of your showroom in Thames Ditton. Parking is a nightmare!

03 February 2019

service

5

Friendly competent staff

02 February 2019

service

1

This and all past visits have been very disappointing. Was contacted by sales team offering to quote for an upgrade, never heard back from Sam M, despite being told he would contact me by the end of the day, appalling service.

31 January 2019

sales

5

Aadam was very professional and knowledgeable

30 January 2019

sales

5

Dan from Thames Ditton was great, he generally made me feel he wants me to be happy with my choice. He updated me through the process and even managed to get a very precious surprise for our little boy. collection was a bit rushed by Adam

16 January 2019

service

1

Please see comments above. On Monday I rang Mini several times before getting through (while listening to a recording repeatedly saying that Mini are 'passionate about customer care'...). Finally spoke to Dominic in the workshop - who was v helpful.

15 January 2019

service

3

As above. Think centre should keep to time. The fact that all service is in the BMW centre does not help as when there were 2 service points things seemed to go faster

11 January 2019

service

5

Felt with my purchase professionally

10 January 2019

sales

2

Expertise of the sales team on the plug in hybrid was disappointing. However the courtesy of the team was outstanding.

08 January 2019

service

4

Service time took a whole day and would have been nice if some fuel was added to the tank as a finishing touch for when you drive away.

05 January 2019

service

3

So the mini service office is often closed so go to BMW a member of your reception staff was very rude (although i know very busy ) The work was eventually attended to well but i felt i had to battle to see someone with car knowledge.

05 January 2019

service

1

See response to question 1.

04 January 2019

service

1

Appalling customer service.Lack of communication on all levels.Zero follow through.Lack of ownership.

03 January 2019

service

4

Friendly, informative, good communication.

03 January 2019

sales

5

Again great service and very attentive staff

02 January 2019

service

1.5

Poor service on arrival and departure spoiled the experience.

27 December 2018

service

2

Awful service. No one picks up when you call service centre. No one keeps you up to date on the status of your car. The car was kept in another half day and again very poor communication re status of car.

27 December 2018

sales

5

Easy friendly professional and met my needs

27 December 2018

service

1

Complete lack of responseA challenge to make contactDealership head was not contactableRarely got call backs to update on vehicleDealership head was least bothered in taking ownership of a 4 wk problem we had

24 December 2018

service

3

It appeared to be a minor problem that I didn't know what service agreement I had. I bought the car the same distributor.The text with the engineers video link to the suggested that the car was ready for pick-up. Not so. we arrived an hour early.

22 December 2018

sales

4

Easy car bying made easy by the sales staff

21 December 2018

service

5

Great service

21 December 2018

service

1

I spent 2 hours waiting in reception between drop off and collection, the issue was not resolved and I was intimidated by members of staff

20 December 2018

service

2

I had to wait along time to be seen as did everyone else ! I had booked my service way in advance to enable me to be lent a car which on the day was not available ...I had not been told before had. They insisted I had..not true

20 December 2018

service

5

Because the service was great. May I recommend Basal as a fab guy, the only guy at Thames Ditton who was knowledgeable enough to connect my mobile to the car. Nobody could among your employees ever since I bought the car!! 3 years ago.

20 December 2018

service

2

I told the centre that there was an issue with the wiper blades squeaking, I had previously changed the blades twice thinking it was an issue with the blades. It wasn’t. Drove the car yesterday and the issue is still there!

20 December 2018

service

2

Very poorly managed, to many problems to list.

20 December 2018

service

2

Courtesy car was not ready. Was made late for work. Staff unorganised. Staff unable to help me to collect my car at a suitable time.

16 December 2018

sales

5

Danile looked after me as if I was part of the family excellent customer service could not fault

13 December 2018

sales

5

Good communication along the way

13 December 2018

service

1

My car was to be collected and delivered same day. It was collected on the Tuesday but delivered back after I chased them multiple times dats later

08 December 2018

service

2

I had to wait over 3 hours for the repair that should have taken half that. It would have been longer if I hadn’t kept asking .Just to note that I was looked after in the BMW department as directed by Mini

07 December 2018

service

5

Everything went smoothly and was to my satisfaction

04 December 2018

service

1

Outrageous wait to collect the car - despite being told it was ready for collection!!

04 December 2018

service

2

See above . They did the service and warranty work though

04 December 2018

sales

4

Responsive and helpful

03 December 2018

service

2

I have not put 'completely dissatisfied' only because the 'front of house' assistants were very helpful and pushed the work along. They seem to hold the unit together and are very good at covering up for the disorganisation of the system elsewhere.

30 November 2018

sales

4

Very professional - however was unable to resolve queries regarding specification suggested in central mini literature

30 November 2018

service

4

Very efficient and kept informed, would be 5* however did not valet my car after it being seen to when it was promised

28 November 2018

service

2

A number of extra work was done without prior agreement with me. Nobody contacted me regarding this. I came to collect the car and to my surprise the bill was 8x what expected.

27 November 2018

service

3.5

Waiting around :30mins before and 25 minutes on collectingAs I cant work out the radio, or clock.Its a shame they couldn't put correct time for me.

24 November 2018

service

2

Unfortunately I did not receive a phone call to confirm my car was ready and when I tried to ring myself it just rang out. Also when I called reception they left messages for the service dept still no call

23 November 2018

service

5

Always perfect

21 November 2018

service

2

I didnt pl Ike the presumption that we couldn't afford the service just because I asked in advance how much it would cost. It is my preogative to ask that questions Nd I was offended by this. Also car wasn't cleaned due to no valet service.