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Customer Reviews.

sales

5

Aadam Sadiq and his team at Cooper Thames Ditton made the whole transaction a very pleasurable experience.

03 December 2019

service

5

As stated above. The only thing that could have been better is if I had been given a call the day before to say what time the car would be collected.

02 December 2019

service

3

Competent and professional service but expensive.

01 December 2019

service

2

I have to express disappointment - upon returning the car we noticed 1) the washing liquid level low indicator came up and 2) the car isn't quite well cleaned. Last year the tires are depressurized. I don't think it is acceptable

26 November 2019

service

4

Very helpful everything happened quickly.

25 November 2019

sales

2

Worst handover - no explanation on how to turn passenger airbag off - I asked and have had no follow up. No programming of my key, dont know how to automatic park the car, had to figure out myself how to wave my foot under the door to automatic.

21 November 2019

service

3

Car was not available at the stated time, however the team did well to resolve it and dropped the car back for me the next morning

20 November 2019

service

5

Pleasant and efficient staff.

19 November 2019

service

1

I wasn't satisfied at all, my car wasn't delivered and no contact or explanation was given

18 November 2019

sales

5

Delivered to my home was a bonus.

18 November 2019

sales

5

Excellent experience and level of customer service from Dan McCormack, he was knowledgeable and informative without being pushy. He drove a loan car to my house for me to borrow when the new car delivery was delayed, so I am satisfied.

18 November 2019

service

4

I was very satisfied but with my previous make of car when it was serviced it was always returned with a complimentary wash/clean.

17 November 2019

sales

5

Robert Hewitt

16 November 2019

service

5

Was kept up to speed all the time on how the service and MOT was going

14 November 2019

service

5

Always friendly. And efficient

11 November 2019

service

5

excellent service, very efficient

11 November 2019

sales

5

Very helpful and efficient sales service. Made the whole experience very easy Always ready to answer questions and very efficient at calling back

10 November 2019

service

2

Service was not completed in a day. They did not start the car until late afternoon but I had dropped it at 8:00. Warning of non completion given too late so I cycled to Thames Dutton to pick it up and it was not ready.

08 November 2019

sales

5

Good communication throughout

08 November 2019

service

1

as above we still have a leaky Mini and will be taking it back until it is rectified

04 November 2019

service

5

Very good

03 November 2019

service

3

A small plastic moulding was needed. A new part was ordered [£15]. At collection I saw that the new part was incorrect. I was then told that the part could not be ordered separately and I needed a complete door handle. I made it a warranty job!

03 November 2019

service

5

As I had had to have a new oild filter and an oil change recently at a local garage, it was not necessary to have the complete service - just the headlight re-newed

02 November 2019

sales

3

Pluses and minuses using this garage. Car was delayed by 3 weeks.

01 November 2019

service

4

I felt like a valued customer.

29 October 2019

service

3

Well, I am now constantly being messaged by the on board computer that my tyres need air even after they have been inflated

28 October 2019

service

4

There is always difficulty getting through on phone

26 October 2019

service

1

Appalling customer service

26 October 2019

service

3

Customer service poor

26 October 2019

sales

4

The sales team were very professional

18 October 2019

service

3

A warm welcome and genuine apology would have been nice. The work done was great. Other aspects surrounding the delivery and collection of the car poor.

17 October 2019

sales

5

Good timely communication Service personalised to my needs Friendly and helpful staff

17 October 2019

sales

1.5

Unfortunately I didn't like the steering wheel it feels like I am holding plastic I have mentioned that I was not happy when I have picked my car up I have been informed that I would get a call to resolve this, I haven't it is so disappointing!

14 October 2019

sales

5

Very easy and quick

14 October 2019

sales

1

I picked the car up myself and any documentation that was required was all sent at the last minute, with an emphasis that if I didn't sign it ASAP then the car would be late. The Sales rep seemed completely disorganised

13 October 2019

sales

4.5

It would have been "Completely satisfied" had it not taken so long. I think we were in the showroom for almost 4 hours!

10 October 2019

service

5

Very attentive and well-trained staff

10 October 2019

sales

5

helpful and polite service

07 October 2019

sales

5

I have love the brand for a long time and when I decided to purchase a new car ,I was lucky to have such good service.

05 October 2019

sales

5

Very smooth and efficient

25 September 2019

sales

4

Good service