Disorganised and overcharged
Disorganised and overcharged
The receptionist lady was updating me during the process and the service was done
Karl was brilliant, very patient and took lots of time with us. He understood our needs and handled them perfectly.
SMooth process with no issues
I experienced excellent service.
I very impressed with service receptionist, Jennifer, who was very good and patient. She arranged for the car to be delivered to my home as there had been a delay and emailed explanation of the works done. The reason I gave only a 3 stars is below:
Very well looked after by the whole team at Thames Ditton
Courteous and helpful team - particularly Mini brand manager Ben Bispham, Cooper Thames Ditton, whose understated and efficient management style diverted a potential after sales problem.
Should have advised at time of booking that end of Warranty check also due with MOT. But, so happy to get a call to remind me that MOT was due, etc. Shame never a car available but there is barely any car parking space to wait!
Did the job it was in for.
Everything was done in time and properly.
Full service and first MOT, car nicely cleaned inside and out. I needed a new tyre which caused a bit of a delay but very good communication from Jennifer while the car was with Cooper Thames Ditton.
Reassuring to know they take every care with the vehicle
See above. Also severe lack of customer parking !!
Steve barden was very accomadating
See above. Texted mechanical report video full, concise and clear. Representative at desk extremely efficient, helpful and knowledgeable. Very impressive...a model for excellent customer service.
As above. Not great. No communication or care. Phone calls also ringing through and not being answered. Happened 3 times in this instance
Alex and Dan at thames ditton are great to find what was best for us.
Absolutely perfect, can't fault Mini Thames Ditton, amazing Salesmen, transaction easy to do, so incredibly helpful, and so happy with my new car.
No replacement car available
Always very thorough
Aadam Sadiq and his team at Cooper Thames Ditton made the whole transaction a very pleasurable experience.
As stated above. The only thing that could have been better is if I had been given a call the day before to say what time the car would be collected.
Competent and professional service but expensive.
I have to express disappointment - upon returning the car we noticed 1) the washing liquid level low indicator came up and 2) the car isn't quite well cleaned. Last year the tires are depressurized. I don't think it is acceptable
Very helpful everything happened quickly.
Worst handover - no explanation on how to turn passenger airbag off - I asked and have had no follow up. No programming of my key, dont know how to automatic park the car, had to figure out myself how to wave my foot under the door to automatic.
Car was not available at the stated time, however the team did well to resolve it and dropped the car back for me the next morning
Pleasant and efficient staff.
I wasn't satisfied at all, my car wasn't delivered and no contact or explanation was given
Excellent experience and level of customer service from Dan McCormack, he was knowledgeable and informative without being pushy. He drove a loan car to my house for me to borrow when the new car delivery was delayed, so I am satisfied.
Delivered to my home was a bonus.
I was very satisfied but with my previous make of car when it was serviced it was always returned with a complimentary wash/clean.
Was kept up to speed all the time on how the service and MOT was going
Always friendly. And efficient
excellent service, very efficient
Very helpful and efficient sales service. Made the whole experience very easy Always ready to answer questions and very efficient at calling back
Service was not completed in a day. They did not start the car until late afternoon but I had dropped it at 8:00. Warning of non completion given too late so I cycled to Thames Dutton to pick it up and it was not ready.
Good communication throughout
as above we still have a leaky Mini and will be taking it back until it is rectified
A small plastic moulding was needed. A new part was ordered [£15]. At collection I saw that the new part was incorrect. I was then told that the part could not be ordered separately and I needed a complete door handle. I made it a warranty job!
As I had had to have a new oild filter and an oil change recently at a local garage, it was not necessary to have the complete service - just the headlight re-newed
Pluses and minuses using this garage. Car was delayed by 3 weeks.
I felt like a valued customer.
Well, I am now constantly being messaged by the on board computer that my tyres need air even after they have been inflated
Appalling customer service
There is always difficulty getting through on phone