Great customer service. Sales staff very helpful and not at all pushy.
More expensive than elsewhere and I had to chase to find out when my car would be ready. Parking was a nightmare and there was also no driver available to bring my car back. A problem I reported at the outset wasn't properly investigated/resolved.
Overall all was amazing well done. Except I would have liked more updates from dealer.
I was let down. Cooper Thames Ditton did not pick up my car to carry out the MOT and end of Guarantee check on the agreed date in February. I had to get MOT elsewhere. When the service was eventually carried out, the car was not clean.
Good generally. However last time, the car was delivered to my door which was great, however when I asked if I could have that this time, I was told I had to come in.
you did what you said you would do
the service light is still coming on.
Very good experience just at the beginning couldn't find the documentation about the service
Excellent service just had to wait a bit when I went to collect otherwise I would have scored higher.
Really smooth and professional experience
Got a car to my main requirements
Generally service was good. In the run up to collection I left numerous phone messages and emails to ensure all was on track but received very limited response. Then ended up with a delay at the last minute.
Because of the problems stated above.
All explained above, yr service sucks and yr staff are some of the least customer oriented people I've ever met
Dan at the Mini Centre was great. He went above and beyond allowing us to take the demo for an extend test drive to ensure it met our requirements. He also kept us up to date during the building of the car with personalisded videos.
Treated as a valued customer from the beginning to the end
Having direct contact with Mini Service rather than having to use BMW was fantastic. The staff were excellent
work carried out on time as arranged
everything happend the way it was told to me. Steve was really helpful
It would have been 100% except for the customer parking issue at Thames Ditton; which is a constant pain
The sales team kept me up to date with the delivery of the mini. Car arrived earlier than expected
There is nothing special about the service!
Wouldn't have expected anything less otherwise you would know about it
Waited 2 days for an Mot to be done! Nobody could tell me what was going on . Did not fully complete the warranty service either
No apologies for the hire car not being available. No communication what was happening. No one answered my phone calls.
Staff were welcoming, friendly and helpful and made me feel comfortable
It's a real shame that people like Aadam Sadiq and his colleagues in the sales department are hamstrung, not supported, by such an unprofessional approach from their colleagues in service. From reading your Google reviews this is an on-going problem.
As I was waiting there was a longer than expected delay
Had to wait a huge amount of time to collect car with no explanation - service desk person seemed surprised that I queried after 20 mins wait and said it was normal to have to wait for cars due to being parked around
I have emailed the Customer Care team a detailed email listing my concerns and am yet to receive a response. When looking to change my Mini, the sales person appeared to 'ignore' what it was I was looking for and to consider my individual needs.
Cancel booking at last minute twice no-one answers phone at service department can be on hold until phone rings off then try again said would call back, never did literally worst customer service experience i've ever had
Car was ready on time, washed
The salesman, Daniel MCCormick, was extremely helpful and explained everything very clearly. He went the extra mile and even arranged for me to be picked up from my home (I didn't have a car) to collect my new car.
I was expertly looked after by Dan, from the first contact by phone all the way through to picking up the car. Plus a follow up call to check everything was ok.
Mechanic damaged brake calliper and ordered wrong part wasting a complete day of travel backwards & forwards from Richmond!
The service work carried out was good and the car came back very clean, but the efficiency of communication with the dealership was dreadful as was the chaos of the collection, where some customers were kept waiting a considerable time.
Awful, awful, awful, awful service and customer care. Never improve despite leaving feedback. Unfit for purpose.
Service I received was fantastic.
As above. Not resolved the issue. Never called back when I contacted people numerous times.
You did what you said you would do, who could ask for more?
Poor customer service from the minute I arrived with the car to when I picked it up
Courteous reception when car taken in. Agent telephoned when car was ready. Vehicle returned completely valetted insude and out.
Parking and reception disorganised. Couldn't tell me when car would be ready after scheduled 1 hour job, or even if it would be ready by the end of the day. Explained they were very busy, but why book in so many jobs that they couldn't cope?
There is not enough space in this box for the litany of poor service I received trying to just BOOK my car in. Utterly rubbish
As above I am still awaiting a response from the manager and still have not received any paperwork.
Easy to organise and car came back beautifully clean and smelling fresh
Staff where far to busy and under staffed to give necessary help.