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Customer Reviews.

service

1

Disorganised and overcharged

06 January 2020

service

4

The receptionist lady was updating me during the process and the service was done

05 January 2020

sales

5

Karl was brilliant, very patient and took lots of time with us. He understood our needs and handled them perfectly.

02 January 2020

service

5

SMooth process with no issues

02 January 2020

service

5

I experienced excellent service.

02 January 2020

service

5

Brilliant service

01 January 2020

service

3

I very impressed with service receptionist, Jennifer, who was very good and patient. She arranged for the car to be delivered to my home as there had been a delay and emailed explanation of the works done. The reason I gave only a 3 stars is below:

01 January 2020

sales

4

Very well looked after by the whole team at Thames Ditton

30 December 2019

sales

5

Courteous and helpful team - particularly Mini brand manager Ben Bispham, Cooper Thames Ditton, whose understated and efficient management style diverted a potential after sales problem.

27 December 2019

service

4

Should have advised at time of booking that end of Warranty check also due with MOT. But, so happy to get a call to remind me that MOT was due, etc. Shame never a car available but there is barely any car parking space to wait!

25 December 2019

service

4

Did the job it was in for.

24 December 2019

service

5

Everything was done in time and properly.

24 December 2019

service

4

Full service and first MOT, car nicely cleaned inside and out. I needed a new tyre which caused a bit of a delay but very good communication from Jennifer while the car was with Cooper Thames Ditton.

24 December 2019

service

5

Reassuring to know they take every care with the vehicle

24 December 2019

service

2

See above. Also severe lack of customer parking !!

20 December 2019

service

5

Steve barden was very accomadating

16 December 2019

service

5

See above. Texted mechanical report video full, concise and clear. Representative at desk extremely efficient, helpful and knowledgeable. Very impressive...a model for excellent customer service.

15 December 2019

service

2

As above. Not great. No communication or care. Phone calls also ringing through and not being answered. Happened 3 times in this instance

10 December 2019

sales

5

Alex and Dan at thames ditton are great to find what was best for us.

07 December 2019

sales

5

Absolutely perfect, can't fault Mini Thames Ditton, amazing Salesmen, transaction easy to do, so incredibly helpful, and so happy with my new car.

07 December 2019

service

3

No replacement car available

06 December 2019

service

4

Always very thorough

05 December 2019

sales

5

Aadam Sadiq and his team at Cooper Thames Ditton made the whole transaction a very pleasurable experience.

03 December 2019

service

5

As stated above. The only thing that could have been better is if I had been given a call the day before to say what time the car would be collected.

02 December 2019

service

3

Competent and professional service but expensive.

01 December 2019

service

2

I have to express disappointment - upon returning the car we noticed 1) the washing liquid level low indicator came up and 2) the car isn't quite well cleaned. Last year the tires are depressurized. I don't think it is acceptable

26 November 2019

service

4

Very helpful everything happened quickly.

25 November 2019

sales

2

Worst handover - no explanation on how to turn passenger airbag off - I asked and have had no follow up. No programming of my key, dont know how to automatic park the car, had to figure out myself how to wave my foot under the door to automatic.

21 November 2019

service

3

Car was not available at the stated time, however the team did well to resolve it and dropped the car back for me the next morning

20 November 2019

service

5

Pleasant and efficient staff.

19 November 2019

service

1

I wasn't satisfied at all, my car wasn't delivered and no contact or explanation was given

18 November 2019

sales

5

Excellent experience and level of customer service from Dan McCormack, he was knowledgeable and informative without being pushy. He drove a loan car to my house for me to borrow when the new car delivery was delayed, so I am satisfied.

18 November 2019

sales

5

Delivered to my home was a bonus.

18 November 2019

service

4

I was very satisfied but with my previous make of car when it was serviced it was always returned with a complimentary wash/clean.

17 November 2019

sales

5

Robert Hewitt

16 November 2019

service

5

Was kept up to speed all the time on how the service and MOT was going

14 November 2019

service

5

Always friendly. And efficient

11 November 2019

service

5

excellent service, very efficient

11 November 2019

sales

5

Very helpful and efficient sales service. Made the whole experience very easy Always ready to answer questions and very efficient at calling back

10 November 2019

service

2

Service was not completed in a day. They did not start the car until late afternoon but I had dropped it at 8:00. Warning of non completion given too late so I cycled to Thames Dutton to pick it up and it was not ready.

08 November 2019

sales

5

Good communication throughout

08 November 2019

service

1

as above we still have a leaky Mini and will be taking it back until it is rectified

04 November 2019

service

3

A small plastic moulding was needed. A new part was ordered [£15]. At collection I saw that the new part was incorrect. I was then told that the part could not be ordered separately and I needed a complete door handle. I made it a warranty job!

03 November 2019

service

5

Very good

03 November 2019

service

5

As I had had to have a new oild filter and an oil change recently at a local garage, it was not necessary to have the complete service - just the headlight re-newed

02 November 2019

sales

3

Pluses and minuses using this garage. Car was delayed by 3 weeks.

01 November 2019

service

4

I felt like a valued customer.

29 October 2019

service

3

Well, I am now constantly being messaged by the on board computer that my tyres need air even after they have been inflated

28 October 2019

service

1

Appalling customer service

26 October 2019

service

4

There is always difficulty getting through on phone