MINI

"Very friendly towards the customer includes sales, service and reception. Specific mention about Tony Giambrone have been dealing with him for almost 5 years extremely helpful and reliable with a constant smile ."

"very helpful and professional"

"Vehicle arrived quickly and Darren took the time to show me everything I needed to know."

"A fantastic experience all round. The sales team were friendly, very knowledgeable and approachable"

"My salesperson was Karen Jordan and I was very satisfied with the service she provided, kept me constantly updated of the progress"

"I thought the personal attention was first class and the staff went out of their way to be friendly"

"They are very expensive and did not fix what i asked them to fix."

"The vehicle was taken back to Cooper Thames Ditton and they have replaced the chain tensioner."

"They did not finish all the work that was meant to be carried out."

"I am not happy with the explanation given to me by the dealer regarding a problem i had with my tyres they kept me waitin for over 2.5 hours to tell me they did not know why i had a hole in my tyre."

"The car park was being refurbished which was a bit of an issue and they were not flexible with the time and date of booking an appointment. Other than that the dealership were very good."

"The staff are doing exceptionally well under trying circunstance during refurbishment"

"see previous remarks"

"Booked in over phone for 90 mins fast track service, on arrival tod it would be 2 to 3 hours"

"Car was not cleaned when I arrived to collect even though I was told it was ready. I had to wait 15 minutes after paying."

"The experience was excellent."

"MOT took nearly 3 hours in total."

"The dealership was undergoing refurbishment, so the forecourt and car park were a muddle, but the service was done despite of this."

"I appreciate that I was requesting a service at a busy time of year however It seemed that the service dept were prioritising new cars over existing customers"

"Very satisfied with work completed, despite Dealership being under renovation at the time."

"undergoing refurbishment"

"booked car in for service, dealer undergoing refurbishments so the key drop off box unavailable. Service advisor assured me that if I dropped off the car someone could take me home.I was then told on arrival I would hav to wait 1 hour, no apology,"

"i pointed out a problem with reversing bleeper and i was told it was sorted which it wasnt so i have to go back"

"All good."

"I found the service representative I had very helpful and think he should be given a thank you as he listened and sorted out problem"

"service advisor I met was particularly helpful"